Pleasure Guarantee

Sometimes things don’t go as planned. That’s why we’ve made our return process simple and hassle-free. For satisfaction every step of the way, check out our returns policy below.

30 Days Returns

You have 30 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.

Returning promotional items

If you have a faulty product that you received as part of a promo or special offer, please return it to us and we will be happy to send a replacement. ​If you wish to have a refund, you will need to return all your promotional items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.

Parcel forwarding services

LustVenus is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund.

Your delivery details

Please make sure your delivery address is up to date in your LustVenus Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you’ve made a mistake before the order has been processed, please contact us straight away.